They cut my hair and didn't even apologize

The other day, I went to my usual hairdresser and told him to take just 3 cm off the ends. But the guy cut a full 15 cm off! I was shocked when I saw it; I hadn’t asked for such a short style. When I reacted, he simply said, “It grows back quickly, darling,” and moved on without even apologizing. I was at a loss for what to do; is this kind of arbitrary behavior normal?

I had a similar experience. I told him to take it from the ends, but he made it uneven, wave after wave. I got so frustrated that I went to another hairdresser to fix it, but if I hadn’t bothered, I would have been walking around looking all crooked. I think you should either go somewhere else directly or talk to him and be clear.

So, does this guy always mess with you like this? Is this the first time he’s doing this, and isn’t there any other hairdresser in the neighborhood?

@yazipsildim actually not for the first time, they had previously cut it too short once before, but since they usually did it well, I didn’t say anything.

@aklimkaldi yeah, but why have you been quiet since then? the guy is just getting used to it. it’ll happen 3 times if you don’t learn your lesson. you’ll talk the first time and then you’ll move on.

"If you had even reacted to the phrase ‘it grows quickly, my dear’, there would have been a scene. And you’re asking if it’s normal; it’s clear that the guy has a habit of not apologizing.

if you see it as a service error, you have the right to apply to the consumer arbitration committee in these types of situations, but usually, documentation is needed. It would be difficult with just words. When going, it is important to get a clear explanation, and if it’s in writing, that’s even better.

I would get into a fight instantly. What do you mean it grows quickly?

Let’s say it grows quickly, but for it to make such a difference without asking you is unprofessional. In that case, he doesn’t need to communicate with you; he just cuts it the way he wants. If it continues like this, I think you should leave that hairdresser, there won’t be any trust left.